All operations are available to the user with shared access, except they cannot share the device with others or reset the machine to factory settings. (Note: Deletion can only be done from the app of the person who the device was shared with.)

Each machine can only be linked to one primary account. To share with other users, tap the ‘Share’ button in the app, and other users can add the device by scanning the QR code provided.

Yes, you can bind multiple machines to one account. There is no limit to the number of machines that can be linked to a single account.

Lower speeds extend the machine’s runtime, but the cutting results may not be as good as with higher speeds.

For a finer lawn quality, select the high-speed mode. For better efficiency, choose the low-speed mode.

After completing overall mowing, the machine will perform one additional border cutting.

The main advantage is improved cutting efficiency. The machine maps the area and obstacles, then uses parallel paths to implement the most effective mowing strategy.

While the machine can cut in the rain, it’s not recommended. Wet ground can cause mud to accumulate on the wheels, and wet grass is harder to cut, often sticking to the blade disc, which affects cutting quality.

After a rain delay, the machine will automatically resume operation 3 hours after the rain stops and the rain sensor is fully dry. However, the exact time can be adjusted by the user.

If the machine finishes cutting early in the day, the machine will automatically return to the charging station and will not leave the station again.

If the entire garden cannot be mowed on the same day, the machine will resume cutting from the last unfinished position on the next scheduled day. It is recommended to adjust the schedule to allow the machine to complete the entire garden in one day.

The X7 series stands out with three exclusive technological breakthroughs:

1. The AONavi™ System combines RTK and VSLAM for precise planning.
2. The Vision AI and deep learning system ensure effective obstacle navigation.
3. The AWD driving system provides superior traction, allowing the machine to conquer slopes of up to 70%.”

Currently, two obstacle avoidance modes are used: AI avoidance and anti-collision avoidance. AI avoidance recognises and avoids obstacles based on their type, while anti-collision avoidance will only avoid objects that are taller than 6 inches.

Obstacles that can be recognised and avoided include: Tables, fire hydrants, rocks, plastic bottles, horses, elk, trees, frisbees, cell phones, hole shovels, woodpiles, hammers, hobby knives, box scales, screwdrivers, pliers, wrenches, hedge clippers, pet toys, exposed tree roots, stumps, couch cushions, water pipes, people, dogs, cats, chairs, trampolines, swings, hedgehogs, flower pots, cables, and white PVC pipes.

We have two modes: Global Setting and Zone Setting.

Global Setting:
This setting affects all zones. When there is only one work zone, the global and zone settings will have the same effect.

Zone Setting:
In the app’s settings, you can choose ‘Zone Setting’ to configure different working modes, frequencies, heights, and other preferences for each zone.

The sounds on the mower indicate different statuses:

• Robot startup: One sound
• Press key: A sound is made when the button is pressed
• Robot starts cutting disk: Four consecutive sounds

The LED lights on the front of the mower indicate different statuses:

• Power on: Each LED lights up once
• Password input: White light flashing
• Idle: White light breathing
• Working: White light always on
• Return to station: Yellow light always on
• Charging: Green light breathing
• Alarm: Red light flashing
• Shutdown: Lights gradually turn off
• Radio disconnection and reconnection: Yellow light flashing
• OTA upgrade:
  • Green light flashes during the process
  • Green light stays on for 2 seconds when successful
  • Red light flashes for 2 seconds when unsuccessful

The mower is set to first cut a single work area, then travel along the edge to trim the boundary, and finally move to another work area.

Currently, the machine cuts approximately 1070 square feet per hour which may vary due to grass density, humidity, height, etc.

The mowers height adjustment can regulate cutting heights between 20-100mm

3000 square meters.

Charging time: 45 minutes, working time: 1.5 hours

Our product packaging includes a 15-m RTK power cord and an 8-m charging station cord.

• The RTK base station should be within your household Wi-Fi coverage and placed in an open environment with at least a 100° signal-receiving angle and an unobstructed view of the sky.
• Please place the RTK base station upright. Do not install the RTK base station on a slope.
• To ensure good satellite signal reception, install the station in an open area with no obstructions, ensuring at least a 100° clear signal-receiving angle and an unobstructed view of the sky. The distance between the RTK base station and fences or walls must be greater than 50 cm.
•  If the vicinity of the charging station does not meet the conditions for placing the RTK base station, the RTK base station can be placed separately on the roof or fixed to the wall.
• If you have separate lawns or your lawn shapes like the letter “O”, “U”, we recommend that you install the RTK base station on the roof or the wall.
• It’s recommended to place RTK station and charging station at same side of your house.

Some users’ homes may have front and rear yards separated by a fence. In order for the robotic mower to cut through the fence, a hole is usually opened on the fence. Here is an example:

We recommend that the minimum height of the hole be 30cm, otherwise it will be inconvenient for the robotic mower to pass through.

Passages connect multiple areas in the garden. Even if two areas are naturally connected on the map, setting passages are also necessary.

You can build any number of corridors, and when the mower travels from one area to another, it will choose the closest path.

Within the boundaries, areas with height differences such as swimming pools or sandpits, where clear visual boundaries exist, will be recognised by the machine as obstacle zones.

• Flower beds or vegetable gardens with a height of less than 20 cm
• Trees with protruding roots
• Large pits or holes
• Play areas with equipment like trampolines, swings, and slides

Although the machine can automatically recognise these areas, efficiency and cutting smoothness can be improved by setting up obstacle or restricted zones.

• Areas with fragile, transparent objects
• Areas with exposed electrical wires on the ground

The minimum allowable passage width is 40 inches. If the passage is narrower, the machine may not be able to pass through due to structural limitations. Even if the machine can navigate the passage, optimal mowing performance cannot be guaranteed. It is recommended to set up a Corridor in the app for improved results.

After the machine connects to Wi-Fi and pairs with the base station, the base station will automatically connect to the same Wi-Fi network as the machine.

You can then switch the machine to a different Wi-Fi network while the base station remains connected to the original Wi-Fi network.

If the product is functioning properly, we do not recommend moving the charging station or base station.

If positioning becomes inaccurate, or if “RTK is initialising” or “RTK calibration failed” messages persist, consider relocating the base station to an area with a clearer view of the sky. However, after moving the base station, the product must begin mowing from the charging station.

The charging station must not be moved under any circumstances. Any movement requires the map to be rebuilt; otherwise, the machine will be unable to return to the station, and the map may become completely inaccurate.

If possible, ensure Wi-Fi coverage throughout the garden. If full coverage is not achievable, it is essential to at least have Wi-Fi coverage at the RTK base station. The RTK base station acts as a communication hub, relaying the machine’s information to the app and transmitting commands from the app to the machine.

Additionally, it is recommended to have Wi-Fi coverage at the charging station to enable firmware updates via Wi-Fi.

The maximum distance between the base station and the RTK is 328 feet. This is also the maximum distance between the mower and the RTK.

If the machine is linked to the app, you can reset the password directly within the app.

If the machine is not linked, please contact customer service to reset the password.

Currently not allowed or recommended.

To check if the mower or base station software requires an update, open the app and navigate to the settings menu. The app will notify you if an update is available.

It is recommended to enable notifications in the app to stay informed about software updates and improvements.

We regularly update features and firmware to enhance performance and improve the user experience. To take full advantage of these updates, we recommend checking for firmware updates regularly and keeping your device up to date for optimal functionality.

For safety reasons, when the machine is in stop mode, you must press “Start + OK” or “Home + OK” on the screen to restart it.

Currently, there is no pause function. After the machine leaves the station, you can click on “Return” in the app, and the machine will not leave the station again on that day.

Our advanced Super Wi-Fi function ensures communication.

This is a requirement of your phone’s system settings and we will not use your location information.

During mapping, the machine connects to the smartphone via Bluetooth. Please ensure that you stay within a distance of no more than 1 metre from the machine during mapping.

With the schedule and zone settings in the app, you can plan different working times for each zone.

In the schedule settings, select the schedule type. Change “global” to “zone,” then begin editing. Choose the date and adjust the working times for different zones. If you do not want the machine to work on certain days, simply set the working time to “none” for those days.

Based on testing, the battery capacity will be approximately 85% of its original capacity after 1,000 uses.

For lawns that haven’t been serviced by the robotic lawnmower before and have longer grass, it is recommended to replace the blades every 1-2 months. For continuous use on lawns where the grass length is consistently maintained, the blades are expected to last longer due to the controlled grass height.

Ensure all screws are tightly secured before cleaning the machine. Use a regular water hose for cleaning and avoid high-pressure cleaners to prevent potential damage.

e AI cameras to identify obstacles.

During the AI model training, we use standard images of grass and common obstacles.

However, the environment at each user’s home can vary significantly, and there are many types of obstacles that the system may not have been trained to recognise. Additionally, because cameras are sensitive to light and shadows, misidentification may occur.

If you notice that the machine avoids areas it should be able to pass, potentially missing sections of grass, you may want to try using the Safe Zone function.

This feature is particularly effective for slopes, fallen leaves, yellowing grass, bare patches, shadows, and areas with strong lighting contrasts.

• Check the permissions to enable notifications in the mobile notification settings.
• Open the app to verify if the mower is online. If it’s not, adjust the Wi-Fi coverage range.
• To avoid unnecessary disturbances, only essential information will be pushed. Below are the three types of information you will receive:

We offer two modes of AI recognition sensitivity:

Strong Light Mode
Low sensitivity, which may cause the mower to misdetect areas like pools and enter them. In this case, customers will need to manually set the pool as an obstacle on the map.

Normal Mode
High sensitivity, allowing the mower to detect non-grass areas, preventing entry into pools. However, some imperfect areas may be incorrectly detected as obstacles, leading to unnecessary avoidance actions. In these areas, customers can use the Safe Zone feature to ignore AI results.

We offer two modes for cutting rotation speed:

Low
Low rotation speed provides longer mowing time, but may struggle to cut through dense grass.

High
High rotation speed offers stronger cutting ability, though it may result in a slightly shorter mowing time.

We offer three modes for cutting efficiency:

Fine-Tuning
This mode features a smaller interval between the mower’s walking paths, providing better coverage. However, the trade-off may be lower cutting efficiency.

High Efficiency
In this mode, the distance between the mower’s walking paths is larger, resulting in the highest work efficiency. The downside is that it may leave some grass uncut in the garden.

Balanced
This mode balances the advantages and disadvantages of the first two modes, providing a compromise between coverage and efficiency.

You can select the mode that best suits your needs.

We offer three modes for cutting direction:

Standard
The machine follows the same trajectory during each operation, mowing in an orderly linear fashion. This results in visible vertical stripes on the lawn.

Traceless
Unlike the standard mode, the machine performs linear cutting but avoids the same trajectory each time. After several mowing cycles, the vertical stripes on the lawn disappear, leaving no visible traces of the machine’s movement.

Custom
The machine operates in a direction defined by the user after leaving the charging station. After a few mowing cycles, the lawn will display the custom pattern set by the user.

The GPS positioning function, the machine’s location is transmitted to the app via the 4G module, allowing you to view its current position on the app interface. Please note that location updates in the app are delayed and do not reflect real-time, dynamic synchronization of the machine’s location.

The map with a mower icon indicates the mower’s current location.

Module Status: Displays the status of the module, such as offline, online, or out of range.

Digital Fence: An option to enable a digital fence. When enabled, a red circle represents the scope of the digital fence, with the red dot marking the center.

Sensitivity: Refers to the alarm sensitivity. Lower sensitivity increases the scope and reduces the frequency of out-of-scope detections.

To set the scope cente point, press and hold the desired location on the map, and the red dot will mark the center.

Yes, it will work even when the mower is turned off.

The duration it can operate depends on the remaining battery power, ranging from several days to several months. Thanks to the battery management system, the battery will never be discharged below levels that could cause damage.

No, it’s not necessary to unplug the 4G module for long-term storage.

Thanks to the battery management system, the battery will not discharge below levels that could cause damage.

To resolve the “Failure to dock on the charging station during recharging” error, follow these steps:

1. Clean charging contacts: Ensure the charging contacts on both the mower and charging station are clean, using alcohol if necessary.
2. Check power to charging station: Verify that the light on the charging station is on. If it’s not, the charging station may not have power.
3. Ensure flat surface installation: Make sure the charging station is installed on a flat surface. If it’s uneven, adjust its position.
4. Confirm station movement: If the base station or charging station has been moved, the mower needs to start from the charging station. Moving the charging station requires remapping.
5. Remove obstacles: Ensure there are no obstacles blocking the path to the charging station. Clear any obstructions.
6. Check base station installation: Verify that the base station is correctly installed and free from obstructions.
7. Ensure no mower obstruction: Check if the mower is obstructed in the charging station area.
8. Check for signal-blocking obstacles: Ensure there are no large obstacles blocking the signal between the base station and the mower.
9. Clean or replace QR code: If the QR code on the charging station is dirty or damaged, clean it or order a new one from the service centre.
10. Check magnetic strip: Ensure the magnetic strip at the bottom of the charging station hasn’t fallen out. If it has, simply put it back in place.

To resolve the issue, follow these steps:

1. Confirm mower’s position: Check if the machine is outside the map. If it is, return it to the map area and verify the installation.
2. Check if base station or charging station has been moved: If the base station was moved, the mower needs to start working from that position. If the charging station was moved, remapping will be required.
3. Verify base station installation: Ensure the base station is correctly installed and free from obstructions. Follow the instructions on how to install the RTK station.
4. Check for obstructions: Ensure the mower isn’t obstructed in its path.
5. Check for signal-blocking obstacles: Make sure there are no large obstacles blocking the signal between the base station and the mower.
6. Verify the map: Confirm that the mower is inside the map area. If the mower is inside where it should be outside, try turning off the AI optimized boundary function and adjust the map accordingly.

• Verify base station installation: Ensure the base station is installed correctly and free from obstructions. Refer to the instructions for proper RTK station installation.

• Check for obstructions around the mower: Make sure the mower is not blocked or obstructed in any way.

• Inspect signal-blocking obstacles: Ensure there are no large obstacles obstructing the signal between the base station and the mower.

• Check if the machine is stuck: If the mower is stuck, clear any obstacles blocking its path and restart the machine.

To resolve the “RTK is initializing, please wait” error, follow these steps:

1. Check for signal obstructions: The RTK in the mower might be receiving a poor signal. Ensure that the environment is free from obstructions that may block the signal, such as walls, roofs, trees, or large structures.
2. Verify RTK base antenna pairing: Ensure that the mower is properly paired with the RTK base antenna. If they are not connected, the mower won’t be able to initialize the RTK system.
3. Check the RTK base antenna signal: If the RTK base antenna is not receiving a good signal, it may not be able to transmit the necessary data to the mower. Check if there are any objects or environmental factors that could block the RTK base antenna’s signal.

After checking these factors, restart the mower and try again. If the issue continues, contact your local dealer for further assistance.

To resolve issues with the mower’s cutting performance, follow these steps:

1. Automatic height adjustment: If the mower’s height-adjusting disc is blocked by stuck grass while cutting, it will automatically attempt to adjust the cutting height. This adjustment should improve after the second cut.
2. Check for obstruction: If the cutter disc height adjustment remains at the highest position consistently, check whether the cutter disc is jammed with objects or debris, which might prevent it from adjusting properly.
3. Blade replacement: If the cutting effect is not satisfactory, consider replacing the blade with a new one to ensure optimal cutting performance.

These steps should help address the issues and improve the mower’s functionality.

1. Make sure both mower and base station is connected to the wifi like below photo

2. Make sure mower is in the charging station.

3. If the mower is not in the charging station, make sure it has power not less than 30% and doesn’t have mowing job now.

1. There are too many obstacles, please remove them.

2. Confirm if the bumper has stayed in right place.

If the bumper has dropped off from original place, this is usually caused by encountering obstacles

 Just install the bumper back according to the picture below

The machine can be bound via Bluetooth connection without scanning the QR code.

• Check if all four lights on the base station are green.
• Check if the base station is placed as required.
• Check if there are no obstacles in front of the charging station.
• After completing the above checks, place the machine back in the charging station and let it start from there.
• If it still doesn’t work, restart the machine.

• Ensure the machine’s time settings are correct.
• Check if the rain sensor is triggered.
• No power supply. 
• The schedule was not saved correctly; check the schedule in the app.
• The machine may be performing a temporary task triggered manually.

• Clean the debris from the cutting blade.
• If the grass on the field is too long, use a regular lawnmower to cut it to the allowed length range.
• It’s advisable to cut a length that is no more than half of the total length each time.
• Avoid cutting grass in rainy weather as wet grass is difficult to cut, resulting in poor cutting quality and sticking to the underside of the machine. It is recommended to set a rain delay of at least 4 hours.

1. Ensure that the QR code on the charging station is placed correctly and clean. Make sure the machine’s camera is unobstructed.

2. Ensure that there are no obstacles in front of the charging station.

3. Ensure that there are no strong light sources or reflections near the charging station that may affect the QR code.

4. Changing the position of the charging station or base station can also cause the machine to fail to return. In such cases, a new mapping is required.

• Low battery power.
• Completion of the entire garden mowing.
• If there are unfinished areas on the map but the machine returns, it is because there are obstacles or poor signal in that area preventing the completion of mowing.

• The machine is stuck in a pit on the field. Take the machine out of the pit and clean the wheels to prevent them from being covered in mud.
• Poor RTK signal. Make sure the area is open. If not, designate it as a restricted area.
• Failed return to charging station.
• Failed outbound positioning. Ensure that the placement of the base station meets the requirements.

1. Ensure the router is operating on a 2.4GHz frequency.

2. The phone and the machine should be connected to the same network.

3. Confirm Bluetooth and location permissions are enabled on the phone.

4. Check if the Wi-Fi icon on the machine’s screen is lit. If the Wi-Fi icon on the base station is lit, but not on the machine, try moving the machine closer to the router then attempt connection again.

5. Check if the Wi-Fi icon on the app is lit.

1. Search for the device in the app, not in the phone’s Bluetooth device list.

2. Make sure to enable location permissions when connecting via Bluetooth.

3. Restart the device to retry.

• Please check whether the positioning indicator and Wi-Fi indicator are normal, if abnormal, please solve the positioning and Wi-Fi connection problems and retry.
• Bluetooth connection is abnormal, please try to restart Bluetooth and connect, please note that you need to turn on the location permission.

To help us resolve any issues with your robotic mower efficiently, we require specific information. Please provide the following details:

Necessary Information:

1. Mower Serial Number (SN)
2. Approximate time when the issue occurred
3. Error message displayed on the app or mower
4. Photos, videos, or screenshots of the issue you’re experiencing
5. Confirmation that the mower is connected to WiFi
   (You can check this by going to: Settings > More Settings > WiFi Settings)

Additional Information (If Relevant):

1. QR Code for product sharing (if the issue involves the app display, map, or app settings)Photos of the charging station and base station installation (if the issue relates to positioning, e.g., RTK initialization, boundary issues)
2. Photos of the environment (if the mower always stops at a certain location)
3. Videos of the mower (if there are abnormal movements, such as spinning or unusual noise)

This detailed information will help us pinpoint and resolve the issue more effectively, reducing the time required for a fix.

To resolve the “Path Plan Failed” issue, please follow these steps:

1. Check if there are too many obstacles around the mower that may be hindering its path planning.
2. Verify if the mower entered a narrow space and is unable to get out.
3. Look for any visual misidentification in the area. If so, use the safe zone function to ignore the visual recognition results in this specific area.
4. Ensure that the charging station is within the map and confirm that a corridor has been created between the charging station and the map. If the charging station is out of the map, this could be the issue.
5. If the charging station is out of the map, rebuild the corridors between different areas and create the connecting paths between the charging station and the map.

By following these steps, you should be able to resolve the path planning issue and improve the mower’s navigation.

No matter what error you encounter, please try pressing start and ok to clear it.

This mower has a share function, and you can share your mower with family members so that they can also operate it. If you need help with any issues with your mower, you can use the share function to allow customer service personnel to assist you in completing the setup. Here are two methods to share.

 1. Home-Other-Share

2. Home-Control-Share

If the grass is too tall, the machine may mistakenly identify it as an obstacle. To avoid this, ensure the grass length is within the mower’s cutting range for optimal performance.

Additionally, weak signals in the area can cause the machine to stop moving forward for safety, resulting in a change of direction. Make sure the signal strength is sufficient to maintain smooth operation.

Bad weather conditions like fog or rain can impair visibility, affecting the mower’s ability to detect obstacles accurately.

In low-light conditions or when there is very strong light, the mower’s sensors may not function as effectively.

Obstacles in the mower’s blind spots may go unnoticed.

Additionally, obstacles lower than 6 inches in height might not be recognized by the mower’s sensors.

Possible reasons for missed mowing:

Inaccurate positioning: Occasionally, positioning errors can cause areas to be missed. Consider scheduling multiple mowings for future cycles to ensure the entire area is covered.

Tall grass: If the grass exceeds 6 inches in height, it may be mistaken for an obstacle, causing the machine to avoid the area.

Obstacles: Sudden, temporary obstacles may appear in the garden. If this happens, the machine will return to mow any uncut areas during its next scheduled operation.